30-Day Returns + Free Returns Australia
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30-Day Returns + Free Returns Australia
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Refund policy

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

Returns Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • In original packaging

  • With proof of purchase

How to Start a Return

To request a return, please contact us:

📧 wild4feathers@gmail.com
📱 0402 032 039

Return address:
K. Seyer
13/1–7 Rawson St
Caloundra West QLD 4551
Australia

Self-Returns (Australia)

Customers within Australia may return items using Australia Post with the same envelope or satchel the order arrived in, offering a free and convenient return option.

  • Returns sent using the original packaging can be reused for easy return shipping

  • If the original satchel includes tracking, this can be reused to help ensure safe delivery

  • Customers are responsible for return shipping costs only if alternative packaging or methods are used, unless the item is faulty, damaged, or incorrect

  • We recommend using a tracked service, as we cannot guarantee receipt of returned items without tracking

Please include your name and order number inside the parcel if the original packaging has been opened.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned.

For hygiene reasons, opened cosmetic products cannot be returned.

This includes:

  • Opened or used cosmetic products (including glitter)

  • Personal care items

  • Custom or personalised products

  • Sale items

  • Gift cards

We also cannot accept returns for hazardous materials, flammable liquids, or gases.

Exchanges

To exchange an item, the fastest method is to:

  1. Return the original item

  2. Place a new order

Once your return is received and approved, a refund will be processed.

Refunds

We will notify you once your return has been received and inspected.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds are typically processed within 1 business day

Please allow 24–48 hours for your bank or card provider to complete processing.

If you have not received your refund after 5 business days, please contact us.

European Union Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be:

  • Unused

  • In original packaging

  • With proof of purchase

Additional Information

During peak shipping periods (e.g. October–January), delivery and return processing times may be slightly extended.

If you have any questions, we’re always here to help 💖
📧 wild4feathers@gmail.com
📱 0402 032 039